Site Policies

Refund & Cancellation Policy

Event Tickets
Tickets are fully refundable if you request a refund at least 48 hours before the event start time. Refund requests made less than 48 hours before the event are not refundable.

If an event is canceled by The Eleventh House, tickets will be automatically refunded to your original payment method. Funds should be available within 5-7 business days.

If an event is rescheduled by The Eleventh House, tickets will be automatically transferred to the new date. Participants will be notified via email and may elect to receive a refund instead.

To request a refund, contact us at theeleventhhousespace@gmail.com.

​

Membership Plans (Pricing Plans)

Any applicable fees paid upon sign-up are non-refundable. You can cancel your membership at any time. Your access will remain active until the end of your current billing period unless stated otherwise at checkout.

​

Terms & Conditions

By purchasing tickets or a membership from The Eleventh House, you agree to these Terms.

Purchases
All purchases are subject to availability and confirmation. Prices are listed in USD unless stated otherwise.

 

Event Admission
Your ticket grants admission to the specified event. We may require proof of purchase at check-in. Tickets may not be resold or transferred without our written permission. To request a ticket transfer, please email us.

 

Code of Conduct
We reserve the right to refuse entry or remove attendees for disruptive, unsafe, or inappropriate behavior, without refund, as permitted by law. By purchasing a ticket, you agree to comport yourself appropriately for an event in a public setting, and agree to treat other attendees, event staff, and any other agents of the business with kindness and respect.

 

Changes & Cancellations
We may update event details (including time, location, or facilitators). If we cancel or reschedule an event, your remedy is a refund or credit as described in our Refund & Cancellation Policy.

​

Communications

When purchasing an event ticket or membership, you agree to receive email communications regarding said event or membership, regardless of subscriber status. If you are subscribed to marketing, you agree to receive regular marketing emails for our events and memberships, as well as announcements and updates. You may unsubscribe from marketing emails at any time but will continue to receive important emails regarding event information, order confirmations, or account updates.

 

Disclaimer
Our events and content are for educational and community purposes only and are not medical, legal, or financial advice.

 

Contact
Questions: theeleventhhousespace@gmail.com

​

​

Privacy Policy

What we collect
When you purchase a ticket or membership, we collect information such as your name, email, phone number (if provided), billing details, and purchase history.

​

How we use it
We use your information to process orders, provide event updates, deliver membership benefits, respond to inquiries, and improve our services.

 

Payments
Payments are processed through Wix and its payment providers. We do not store full payment card details, and do not have access to your confidential banking information.

 

Sharing
We share information only with service providers needed to run the site and process payments, or when required by law. Facilitators may be given participant contact details to provide important event updates or communications.

 

Your choices
You can request access, correction, or deletion of your personal information by emailing theeleventhhousespace@gmail.com.

 

Updates
These policies are subject to change at any time, without notice. All updates to these policies will be published on this page.